Eizley Landscapes Warranty

At Eizley Landscapes, we stand behind our workmanship and want our customers to feel confident in the work completed on their property.

This page provides a general overview of our standard warranty practices. The warranty terms included in your estimate, agreement, change order or other project documentation apply to your individual project and will control if they differ from this general website information.

Warranty coverage begins after the applicable work is completed and requires that the project balance has been paid in full.

Trees & Shrubs

Standard Coverage: 90 days from installation or through the end of the current fall season, whichever occurs first.

Trees and shrubs installed by Eizley Landscapes are covered for plant failure under normal growing conditions when appropriate watering and care have been provided.

When a covered replacement is approved, Eizley Landscapes will provide replacement plant material of reasonably comparable type and size, subject to availability.

Unless otherwise stated in the project agreement, delivery, removal and reinstallation labor may be charged.

Sod

Standard Coverage: 60 days from installation.

Sod requires consistent watering and proper care during establishment.

Warranty coverage applies to qualifying failures attributable to the sod supplied by Eizley Landscapes or our installation.

Coverage does not apply to damage or failure caused by inadequate or excessive watering, improper mowing, pets, chemicals, disease, insects, severe weather, irrigation problems, neglect or conditions outside our control.

Seeded Areas

Standard Coverage: 30 days when installed in an area with an approved functioning irrigation system, unless otherwise agreed in writing.

Seed establishment depends heavily on moisture, weather, temperature and homeowner care.

Coverage does not apply when appropriate watering or growing conditions are not maintained.

Watering & Irrigation Responsibilities

Proper watering is essential to the successful establishment of sod, trees, shrubs and other plant material.

The property owner is responsible for monitoring moisture levels and providing appropriate watering after installation.

When an irrigation system is present, the property owner is responsible for programming, coverage, operation, maintenance and seasonal adjustments unless irrigation services are specifically included in the project agreement.

Eizley Landscapes is not responsible for plant or lawn failure caused by:

• Insufficient or excessive watering
• Irrigation coverage gaps
• Improper irrigation programming
• Broken or malfunctioning irrigation components
• Failure to adjust watering for rainfall, heat or other weather conditions
• Failure to provide supplemental hand watering when needed

Softscape Warranty Exclusions

Unless specifically stated otherwise in writing, warranty coverage does not include loss or damage caused by:

• Drought, flooding, hail, wind, severe storms or extreme temperatures
• Insects, disease, wildlife or animal damage
• Pet damage
• Chemical or herbicide exposure
• Mowers, trimmers, vehicles or other equipment
• Improper watering or maintenance
• Existing drainage, soil or site conditions outside Eizley Landscapes' control
• Plants moved, altered or replanted after installation
• Customer-supplied plant material
• Annuals, bulbs, groundcovers or transplanted plant material
• Clearance, discounted or specifically designated non-warranted plant material
• Work performed or modified by another contractor or property owner after installation

Hardscape Workmanship Warranty

Standard Coverage: One year from substantial completion unless another period is stated in the project agreement.

Eizley Landscapes warrants our installation workmanship on qualifying patios, walkways, retaining walls and similar hardscape installations under normal residential use.

If a potential workmanship issue develops, contact us promptly so we can inspect the area and determine the cause.

Our obligation for a covered workmanship claim is limited to correcting the affected portion of our work, unless another remedy is agreed to in writing.

Hardscape Warranty Exclusions

Warranty coverage does not apply to conditions caused by circumstances outside our workmanship, including:

• Normal deterioration or loss of polymeric sand or other joint material
• Minor movement associated with normal Minnesota freeze-thaw cycles
• Settlement over previously disturbed soil, utility trenches or foundation backfill
• Gutter, downspout or other uncontrolled water discharge
• Natural soil movement or underlying soil conditions beyond our control
• Efflorescence, fading, staining or naturally occurring material variation
• Surface scratching, chipping or damage from impact or misuse
• De-icing salts or chemical exposure
• Damage from vehicles, snow-removal equipment or heavy equipment
• Tree roots or vegetation growth
• Damage caused by another contractor or third party
• Modifications, repairs or excavation performed after our installation
• Conditions created by changes to grading or drainage after completion

Natural Materials

Natural stone, boulders, wood, concrete products and other landscape materials may vary in color, texture, size, shape and appearance.

Minor variations, weathering, checking, surface imperfections, efflorescence and other characteristics inherent to the material are not considered workmanship defects.

Existing Conditions & Hidden Conditions

Landscape construction frequently involves working around existing soil, buried materials, previous construction, utilities, drainage systems and other conditions that are not visible before excavation begins.

Eizley Landscapes is not responsible for failure or damage caused by concealed or pre-existing conditions that could not reasonably be identified before work began.

If unexpected conditions are discovered, we will communicate with the property owner regarding recommended changes and any related cost before additional work proceeds whenever reasonably possible.

Customer-Supplied Materials

Customer-supplied products may be installed only when approved by Eizley Landscapes for the intended use.

Unless otherwise agreed in writing:

• The customer is responsible for ordering, quantities, condition, delivery and returns.
• Eizley Landscapes does not warrant customer-supplied materials or manufacturer defects.
• Our warranty applies only to our installation workmanship.

Warranty Claims

Warranty concerns should be reported promptly after they are discovered.

Please provide:

• The project address
• A brief description of the concern
• Photos when possible

Eizley Landscapes must be given a reasonable opportunity to inspect the area and determine the cause before another contractor performs repairs or replacement.

Work performed by others before we have the opportunity to inspect the issue may affect warranty eligibility.

General Conditions

Warranty coverage applies only to work performed by Eizley Landscapes and is subject to the terms of the applicable project agreement.

The warranty applies to the original customer and property unless otherwise agreed in writing.

Warranty coverage does not include routine maintenance, normal wear and tear or conditions outside Eizley Landscapes' reasonable control.

Nothing on this page is intended to eliminate or restrict any rights or warranties that cannot legally be excluded under applicable law.

Have a Warranty Concern?

Contact Eizley Landscapes and let us know what you're seeing.

We believe legitimate workmanship concerns deserve a fair inspection and straightforward response.

Strong Roots. Beautiful Landscapes.